Fitbit Zip Fitbit One
Last Christmas my husband bought me the Fitbit Zip. I loved it! It kept track of my steps and automatically synced whenever I was near the computer. Then I got the app for my phone and it synced whenever it was near my phone. I went a straight five months taking 10,000 or more steps a day. Then the battery died in the Fitbit. Not a big deal, but I was sad that I had a few days on my dashboard that said zero steps. We got a new battery and I was good to go. This battery didn't last so long. By June it was dead. I decided to upgrade to the Fitbit One that had a rechargeable battery and did more that the Zip. I loved it even more than the Zip. It can track steps, stairs, sleep and it emails me when the battery is getting low so I can charge it before it dies. Everything was great. Yesterday I went Christmas shopping for my daughters. In total we went to eight different places. Sometime after we got home I realized that I didn't have it on anymore. We search the house, but no luck. Today we went back to each store and asked if it had been found. I encountered many different reactions. The best was the restaurant where we had eaten lunch. They checked their lost and found, checked the booth where we had sat, and took my name and number to call me if it turns up. Most stores checked their lost and found and were apologetic that it was not there. One store simply said no but didn't look.
When we got home we started searching to see if other people had lost their fitbit and what they had done. We read story after story about the great costumer service experiences people had with fitbit. I really wasn't expecting much for myself other than a sorry that you lost it we hope you buy another one. We went to their website and found their help site. You could submit an email with the help you needed and one of the options was I lost my fitbit. I filled out the form and explained how I had lost it. Within two hours I received an email asking for a copy of the receipt or screenshot of the order and shipping information. Luckily we had ordered through Amazon so we pulled up our account and took a screen shot and submitted the other information. The email had said they would review it and may replace it. Fast forward another couple of hours and I received an email saying I should receive my replacement within 5-7 days. I was completely shocked. Their customer service was quick, polite, extremely helpful, and went above and beyond what was actually necessary. They easily could have said sorry and that they hope I buy a new one, or offered a discount when I buy a new one, but instead they sent a new one when they was no defect in the one I had.
I find this incredibly inspiring. I don't work in a business or customer service area, but I can still strive to be more like this company. Helping others simply because it is the right thing to do. Going above and beyond because it makes everyone better and happier.
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